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Terms & Conditions and Refund Policy

Cosmic — cosmic.gaurishaastro.com · Last updated: 30 June 2026

Gaurisha Astro Services OPC Pvt. Ltd. (“the Company”, “we”, “us”, “our”) operates the Cosmic application and website at cosmic.gaurishaastro.com (the “Service”). By creating an account, accessing, or using the Service, you (“user”, “you”) agree to these Terms & Conditions. If you do not agree, please do not use the Service.

Registered office: A321, Master Mind 4, Royal Palms, Nagari Niwara, Goregaon East, Mumbai – 400065. Contact: info@gaurishaastro.com.

1. Nature of the Service

Cosmic is an AI-assisted guidance service drawing on Vedic astrology, numerology, and related traditional knowledge. The astrological calculations are generated by software; the interpretations and predictions are AI-assisted and provided for guidance, reflection, and entertainment purposes only.

The Service does NOT provide professional advice. It is not a substitute for qualified medical, legal, financial, psychological, or any other professional consultation. You should not make important life decisions solely on the basis of content provided by the Service. Always cross-check with a qualified human professional before acting on any guidance.

2. Eligibility — 18+ Only

The Service is intended only for users who are 18 years of age or older. By using the Service, you confirm that you are at least 18 years old. We do not knowingly permit minors to create accounts or make payments. If we learn that a user is under 18, we may suspend or delete the account.

3. Accounts

You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity under your account. We may suspend or terminate accounts that violate these Terms, are used fraudulently, or abuse the Service (including repeated failed login attempts or automated access).

4. Paid Model — Per-Minute Billing

The Service operates on a paid, usage-based model. Except where a free allowance is expressly offered, use of the AI reading feature is charged on a per-minute basis from your prepaid wallet balance.

We reserve the right to modify pricing, the free allowance, billing method, and packages at any time. Changes apply prospectively from the time they are published in the app.

5. Wallet

To use paid features you add money to a prepaid wallet within the Service. The wallet stores a balance in Indian Rupees that is consumed as you use paid features.

6. Refund Policy

All wallet top-ups are final and non-refundable.

Once money is added to your wallet, the amount is non-refundable and cannot be withdrawn, transferred, or converted back to cash. Wallet funds may only be used to pay for features within the Service. Please add only the amount you intend to use.

6.1 Failed or duplicate payments

If a payment is deducted from your bank or payment instrument but the corresponding amount is not credited to your wallet (for example, a failed or duplicated transaction), contact us at info@gaurishaastro.com with the transaction details. We will verify the transaction with our payment partner and, where a genuine failed or duplicate charge is confirmed, credit the correct amount to your wallet or arrange a reversal as applicable. This is the only circumstance in which an adjustment is made.

6.2 Service interruptions

If a paid reading materially fails to deliver due to a verified technical fault on our side, you may contact us and, at our reasonable discretion, we may credit the affected amount back to your wallet. This does not apply to dissatisfaction with the content, interpretation, or predictions, which are inherently subjective.

7. Acceptable Use

You agree not to misuse the Service. Prohibited conduct includes attempting to access other users’ accounts, automated or bulk access, attempting to bypass billing or free-usage limits, reverse engineering, transmitting unlawful content, or using the Service for any unlawful purpose.

8. Intellectual Property

All software, content, design, and branding of the Service are owned by or licensed to the Company. You may not copy, redistribute, or create derivative works without our written permission. Content generated for you in a reading is for your personal use.

9. Availability

We aim to keep the Service available but do not guarantee uninterrupted operation. The Service is currently available as a website and progressive web app; mobile app-store availability is pending. We may modify, suspend, or discontinue any part of the Service at any time.

10. Limitation of Liability

To the maximum extent permitted by law, the Company is not liable for any indirect, incidental, consequential, or special damages, or for any decision made or action taken in reliance on the content of the Service. Our total liability for any claim relating to the Service shall not exceed the unused wallet balance in your account at the time the claim arises.

11. Changes to these Terms

We may update these Terms from time to time. The version published within the Service is the current version. Continued use after changes constitutes acceptance of the updated Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any dispute relating to the Service shall be subject to the exclusive jurisdiction of the courts at Mumbai, India.

13. Grievance / Contact

For any questions, grievances, or refund-related queries concerning a failed or duplicate payment, contact:
Gaurisha Astro Services OPC Pvt. Ltd.
A321, Master Mind 4, Royal Palms, Nagari Niwara, Goregaon East, Mumbai – 400065
Email: info@gaurishaastro.com

A product of Gaurisha Astro Services OPC Pvt. Ltd..

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